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Are you looking for short term IMPACT ?
Strategic & Performance Management for Middle Management
(2 Days Workshop)
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Our program is focuses on the following objectives:
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What Is The Difference Between Strategy and a Goal-Vision, Mission and Values - Vision & Mission Validation
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SMART Goals
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KPIs Key Performance Indicators
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Performance Management Concept
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Definition of Performance Management
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Performance tools
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Management By Objectives MBO
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Importance of communication and active listening
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Appraisal cycle
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Performance Dashboard
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Providing Constructive Feedback
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The GROW Coaching Model
When middle management is left out of strategy retreat facilitation, the strategy design, and the strategy planning processes, even well-designed strategies run into major roadblocks to organizational change. We make sure that middle managers understand specifically how they and their teams fit into the whole strategic big picture. People leaders must be able to articulate how their actions and decisions impact other stakeholders so they do not derail, duplicate, or conflict with others.
The Art of Providing Feedback to Peak Performance
(2 Days Workshop)
Our program is mainly focusing on the following objectives:
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Definition of constructive feedback.
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Coaching Grow Model Steps for giving constructive feedback.
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Important principals for providing successful constructive feedback.
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Constructive feedback critique sheet.
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Commination styles and understanding own style
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Introduction to emotional intelligence
Coaching enables leaders to deal with the unknown. The workplace is a dynamic environment, characterized by turnover and volatile market forces. The beauty of coaching is that leaders do not need to know everything in order to be effective; instead, they need to know how to empower those around them. Coaching can be contrasted with a “command and control” leadership style. A command-and-control leader is highly directive, decides without consultation, rewards performance, and punishes failure.
CX Simulation
(2 Days Workshop)
We offer a fully customized, simulation-based solution designed to enhance customer experience in retail across various industries. Our approach is tailored to each organization's unique processes, touchpoints, and culture, ensuring that the board game design, look, and feel reflect the company’s specific environment rather than a one-size-fits-all model. Through interactive board simulations, we create an engaging learning experience that drives meaningful transformation and service excellence
We utilize board simulations as a powerful learning tool, fully customized to align with the industry's dynamics and the company's specific needs, to achieve the following objectives:
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Apply Tailored Customer Experience Strategies that reflect the organization’s unique touchpoints and service approach.
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Enhance Communication Effectiveness by recognizing individual interaction styles and adapting to diverse customer behaviors.
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Develop Emotional Intelligence Skills to foster deeper customer connections and service excellence.
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Simulate Real-World Scenarios that mirror the company’s processes, ensuring practical, industry-relevant learning.
Customer Service Excellence
(2 Days Workshop)
In today’s competitive market, exceptional customer service is the key differentiator that drives loyalty and business success. Our Customer Service Excellence Training is a highly interactive, two-day program designed to equip participants with the skills, mindset, and strategies needed to create outstanding customer experiences.
Our program is mainly focusing on the following objectives:
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A customer-first mindset that enhances every interaction and strengthens relationships.
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Industry-specific best practices to create seamless and memorable customer journeys.
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Refined communication skills to connect with different customer personalities and needs.
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Emotional intelligence techniques to handle challenging situations with confidence and empathy.
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A structured approach to delivering exceptional service consistently across all touchpoints.
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By the end of this training, participants will have the tools and confidence to transform customer interactions into meaningful experiences that drive loyalty and business growth.
Creative Problem Solving & Decision Making
(2 Days Workshop)
MPAKT Problems Solving and Decision Making workshop provides you with skills such as problem solving techniques and models, organizing methods, ways to conduct research, identifying options to achieve accurate decision-making and problem solving.
We appreciate our related activities as a highly effective learning tool to serve the following objectives:
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Apply problem-solving steps and tools
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Analyse information to clearly describe problems
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Identify appropriate solutions
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Think creatively and be a contributing member of a problem-solving team
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Select the best approach for making decisions
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Create plans for implementing, evaluating, and following up
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Avoid common decision-making mistakes
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Make correct and timely decision
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Use SWOT Analysis
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Make good group decisions
Leading & Managing Change
(2 Days Workshop)
Learn a range of adaptive leadership and management strategies, techniques and tools that will be helpful for you to keep in mind and apply to whatever changing circumstances you face. Whatever our role, we do what we can to move with these constant business changes. Team members need to take responsibility and adapt, becoming more confident in dealing with change as the paradigm shifts and leadership definitions change to include more and more people. But this starts with an effective change leader.
Our program is mainly focusing on the following objectives:
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Understand the effects of change on your team members
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Focus on team members’ having effective role in the required change process
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Implement strategies to assist team members through change
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Learn about their role in and a process for helping people who are change-averse, change-tolerant, and change-seekers through periods of transition.
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Explore common responses to change
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Discover how to create an environment where people are able to act to with change